We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
- Please contact Customer Service by E-mail, indicating the item(s) you would like to return (order number) and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.
- Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
Return Conditions
1.You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2.We are not responsible for following item:
a)Buyer chose the wrong size or color
b)Buyer does't like the item (item is not faulty)
3.Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4.We do not accept returned items that have been sent back without proper returns requests.
5.We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Note:The original shipping fee and Shipping Guarantee are non-refundable.
Package Returned
1.Please tell us the tracking number and tracking site after you returned back
2.In case you have any other questions,please do not heasitate to get in touch our customer service, click here: tobdress@gmail.com
Return Address
Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return. If you want to return or replace the goods, please email our customer service directly, and we will deal with your problem within 24 hours.
E-mail: tobdress@gmail.com